Privacy policy

Privacy Policy


“Customer or data subject”  means a person to whom products are sold by client via the service;

“Client or Data Controller” means a person or company to who are selling a product or service, he original source;

“Data” means information relating to clients, customers and their orders;

“Media” means any and all media through which the client shall promote the sale of products, either in printed or electronic form;

“Order” means any order/competition entry by a customer for products/prizes;

“Products” means all goods promoted for sale by the client via the service;

“Service” means the receipt, handling and despatch of products or product despatch data, the processing, handling and fulfilment of orders, the processing and handling of product returns and customer payments;

Your personal information will be provided by our clients and held by JEM Marketing & Fulfilment Services Ltd for the purpose of order fulfilment.

How we use your personal information

This privacy policy is to let you know how we look after your personal information. This policy explains how we do this and tells you about your privacy rights and how the law protects you.

What are our lawful bases for processing?

The lawful bases for processing are set out in Article 6 of the GDPR.

(a) Consent: the individual has given clear consent for you to process their personal data for a specific purpose.

(b) Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.

Our privacy promise

We promise:

To keep your data safe and private once in our possession.

Not to sell your data as a service provider.

To give you ways to inform us how you wish our clients to manage and review your marketing choices at any time if you do not contact them direct.

Data Protection law will change on 25 May 2018.

This policy sets out most of your rights under the new laws.

Who we are

Company Name - JEM Marketing & Fulfilment Services Ltd

Registered address – The Old Steppe House, Brighton Road, Godalming, Surrey, England, GU7 1NS

Company address – JEM House, Littlemead Industrial Estate, Alfold Road, Cranleigh, Surrey, England, GU6 8ND

Company number - 06883745

VAT Registration Number – GB403800496

For more information or to contact us, visit

How the law protects you

Your privacy is protected by law. This section explains our reasons for holding personal data:

  • To fulfil our duties on behalf of our clients, including despatch of orders/products and on some occasions banking of customer funds
  • Despatch orders to you or a requested 3rd party name and address
  • Answer queries and questions regarding orders
  • In some cases, product warranty

A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you.

What personal information we hold

Our intention is to only receive relevant data from our clients or direct. This data includes your name and address to despatch orders. In some cases we will also hold payment details to complete the payment transaction.

We may also hold your telephone number and email address to provide order confirmation or contact you if there is a query with your order.

Competition entries may also require a date of birth or age to enter. By providing the information on the entry, you consent to us holding this information about you, family or friend.

As JEM Marketing & Fulfilment Services Ltd is a service, please refer to the original source for their full terms.

Who we share your personal information with

We may share your personal information with the original source such as the website, advert or competition you responded to:

  • HM Revenue & Customs, regulators and other authorities
  • Companies we have an agreement to co-operate with
  • Companies you ask us to share your data with
  • Data that identifies computers or other devices you use to connect to the internet. This includes your Internet Protocol (IP) address

We may share your personal information with third party suppliers to fulfil your order products, direct from the manufacturer

We will share your personal information such as name and address to postal services such as couriers and Royal Mail to complete the delivery process of your order.

If you choose not to give personal information

We may need to collect personal information by law, or under the terms of a contract we have with our client.

If you choose not to give us this personal information, it may delay or prevent us fulfilling our duties. It may also mean that we cannot perform services needed to complete your order. It could mean that we cancel an order or entry you have with us.

Any data collection that is optional would be made clear at the point of collection from the original source.

If you change your mind you can update your choices at any time by contacting us.

How long we keep your personal information

We will keep your personal information for as long as you are a customer/client.

After you stop being a customer/client, we may keep your data for up to 1 year for one of these reasons:

  • To respond to any questions or complaints
  • To show that we treated you fairly
  • For accounting purposes

We may keep your data for longer than 1 year if we cannot delete it for legal, regulatory or technical reasons.

How to get a copy of your personal information

You can access your personal information we hold by writing to us at this address:

JEM Marketing & Fulfilment Services Ltd, JEM House, Cranleigh, Surrey, GU6 8ND.

Letting us know if your personal information is incorrect.

You have the right to question any information we have about you that you think is wrong or incomplete.

Please contact us if you want to do this.

If you do, we will take reasonable steps to check its accuracy and correct it.

What if you want us to stop using your personal information?

You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.

There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should not be using it.

We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted.

You can ask us to restrict the use of your personal information if:

It is not accurate.

It has been used unlawfully but you don’t want us to delete it.

It not relevant any more, but you want us to keep it for use in legal claims.

You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it.

If you want to object to how we use your data, or ask us to delete it or restrict how we use it or, please contact us.

How to withdraw your consent

You can withdraw your consent at any time. Please contact us if you want to do so in writing.

If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.

How to complain

Please let us know if you are unhappy with how we have used your personal information. You can write to us as a Data Processor at JEM Marketing & Fulfilment Services Ltd, JEM House, Cranleigh, Surrey, GU6 8ND or contact the Data Controller.

You also have the right to complain to the Information Commissioner’s Office. Find out on their website

Future formats for sharing data

The Data Privacy laws will change on 25 May 2018. From that date you will have the right to get your personal information from us in a format that can be easily re-used.


For more information on Cookies, visit ICO.

Cookie Name Purpose
Google Analytics






Research for website traffic







Research for website traffic

Cookies may apply to websites we do not host, please refer to the original source for their Cookies Policy.